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The Power of a Question - An Introduction to Inquiry Processes and Reference Services


School librarians should engage students in the process of information inquiry to help them learn how to learn and become lifelong learners. (Riedling, p.15)

As an introduction to the task of fostering information literacy, this first theme, as expressed by Riedling, sets the standard high for every teacher librarian. The daunting task of teaching students to become lifelong learners is far from simple given the diverse needs of students and the glut of information available through technology and media. 

This first theme of the course focused on defining information services – the foundations of Reference Services. 

Following are three major components:

Services

At its most basic level, reference services are the paths by which student questions become successful answers by using available resources.
The school librarian is the linchpin of reference services
The school librarian is the linchpin of reference services providing a selection of resources of an exemplary standard and guiding students in the effective use of those resources. Riedling quotes Kenneth Whittaker saying that the role of the school librarian is to bring “source and student” together (p.4).

Outline

We analyzed several models by which students engage in the process of seeking information. Two that stood out to me are Carol Kuhlthau’s Information Seeking model and Points of Inquiry from the BCTLA. 

Kuhlthau’s Information Seeking invites students to move through a series of stages from task initiation through exploration into final presentation. Each of these stages is defined not only by their appropriate actions but by the affective state students may experience as they move through the process. This rings true for my experiences both as a learner and a teacher. How many of our students have stalled out in their research due to feelings of frustration or uncertainty? Acknowledging the feelings associated with each step of the inquiry process may help give hope to students struggling with confusion and uncertainty.



Source: http://wp.comminfo.rutgers.edu/ckuhlthau/wp-content/uploads/sites/185/2016/02/ChildrensReadingInGuidedInquiry.pdf

Points of Inquiry outlines a five-step process initiated by wonder and connection moving into construction of information and expression. It is the basic language of this model that connects with me. The simple question “I wonder…” is a powerful tool to ignite student curiosity.

Source: https://bctladotca.files.wordpress.com/2018/02/the-points-of-inquiry.pdf

Collection Development

The “primary consideration” (p.17) for the school librarian is the selection and evaluation of resources for the reference collection. Resources must meet the objectives of the curriculum to optimally support teaching and learning. Resources should be regularly assessed for their content, accuracy, presentation, relationship with other resources, permanence, accessibility and cost. Riedling provides ruthless guidelines for judging and dealing with outdated material and the BC ERAC document Evaluating, Selecting and Acquiring Learning Resources: A Guide provides a framework of standards for the library collection including budget, quantity of resources and variety of media available. 

Electronic resources are an ever-growing and vital component of our reference collection. Search engines, websites, e-publications must also pass evaluation criteria.

Personal Learning

Just as we know that learning is not one-size-fits-all, so too is information literacy. The task of the teacher librarian is to support students by teaching them the skills to question, research and build knowledge by providing them with a rich variety of quality resources. The role of the teacher librarian is akin to that of matchmaker; we take student questions and we match them with effective research skills and processes and support them in finding and determining the best resources to answer their questions.
 

Sources


Riedling, Ann, Reference skills for the school library media specialist: Tools and tips, (Third Edition). Linworth.


Evaluating, selecting and acquiring learning resources: A guide published by the BC Education Resource Acquisition Consortium (BC ERAC).


Comments

  1. A good look back at our first theme, with some highlights, key connections, links, resources and ideas that stood out for you as essential new learning and understanding of the reference resource and services area. Your discussion and personalization of the theme topics was useful and provided insight and awareness of the big ideas, quotes and takeaways you gathered while exploring this first section of our course. Good reflection and discussion.

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  2. "The role of the teacher librarian is akin to that of matchmaker."

    This is an accurate analogy, really, whether you are helping someone find information resources or fiction that suits their interests, it is about talking with the patron, listening for key words, and making a match. When done successfully, the patron leaves feeling happy and has the information they wanted.

    This also made be think of another saying that fits the reference interview: "You can lead a horse to water, but you cannot make it drink."

    A TL can lead students to the strongest, best-fit resources, but if the student does not know what to do with them next, then what?

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  4. Your emphasis on curricular connections, specifically when you provide teachers with ways that a resource connects to curricular outcomes, is a powerful statement. Through trial and error in my own practice, I have found outlining specific curricular connections for teachers to be one of the key ways to garner interest in a reference resource. Additionally, this practice, although it takes time, helps teachers, especially those that are reluctant to work with the teacher-librarian, to realize the value of teacher-librarians and how we can impact their teaching to make it more effective, and ultimately, easier.

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